Frequently Asked Questions
Should an employee satisfaction survey be anonymous?
Avoid asking for names or email when follow-up is unnecessary, and avoid reporting groups small enough to identify an individual. This does not guarantee anonymity. Explain access, technical processing and the intended use of results accurately before inviting employees to respond.
What questions measure employee satisfaction best?
One eNPS question (would you recommend working here, 0-10), a handful of driver ratings — manager support, growth, workload, recognition — and one open 'what would you change' prompt. The eNPS gives you the trend; the drivers tell you which lever moved it.
How often should we survey employees?
Quarterly is the sweet spot for most companies: frequent enough to catch a sliding team before resignations, rare enough that it stays novel. Monthly pulses fatigue people unless they are three questions long; annual surveys are autopsies, not diagnostics.
What is a good eNPS score?
Anything positive means promoters outnumber detractors; above +20 is solid and above +40 is excellent. But your own trend beats any benchmark — a company moving from -10 to +5 is in far better shape than one coasting down from +40 to +25.
Related Templates
Customer Feedback Form Template
Collect customer feedback that pairs every rating with a reason, so you learn what to fix instead of just how you scored.
NPS Survey Form Template
Run the standard Net Promoter Score survey with the follow-up question that turns a loyalty number into product direction.
Exit Interview Form Template
Capture honest reasons employees leave with a written exit interview that departing staff will actually complete candidly.
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