Frequently Asked Questions
What questions should an exit interview include?
Primary reason for leaving, what would have changed the decision, honest ratings of manager and growth opportunity, whether they would recommend the company, and an open floor. Six or seven questions total — leavers are donating goodwill, not serving a final assignment.
Are written exit interviews better than face-to-face ones?
For honesty, usually yes: writing removes the social pressure of criticizing someone across a table, and answers arrive in comparable, quotable form. The strongest approach is both — the form first for candor and coverage, a short conversation after for follow-up questions.
Should exit interviews be anonymous?
Confidential rather than anonymous. You need to know which team and manager the feedback concerns or it is unactionable, but the leaver needs a guarantee that raw answers never reach their manager or shade a future reference. Name the reader on the form itself.
What do companies actually do with exit interview data?
Too often, nothing — which is the real scandal of the format. The useful practice is quarterly aggregation: tally reasons, flag any manager named in multiple exits, and put one systemic finding in front of leadership. One acted-upon insight repays years of collecting.
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